Growth

This case study digs into the psychology behind YouTube’s recent attempt to solve its user retention challenges (and monetization!). It’ll show you why knowing which psychology principles to apply and when is key. It was late at night I ...

In this article, we’ll take a close look at some of the changes we made on this very site — running on JAMStack with React — to optimize the web performance and improve the Core Web Vitals metrics. With some of the mistakes we’ve made, a...

If you’re in the SaaS business, it’s natural for you to worry about customer churn. Churn is what gives your customer success team fever chills, hurts your recurring revenue numbers, and anything beyond 5% will rock your company’s founda...

How long does it take to hire the right Growth Leader? An executive search can take up to 12 months to find the right candidate, regardless of whether you are looking for a VP of Product, Head of Engineering, or Chief Marketing Officer. ...

In 2014, my team and I had been digging into retention for our new HubSpot Sales product. The more we unearthed, the more I realized how critical improving customer retention was to blowing out the product’s growth story. By May 2015, I ...