Social media

Over the past few years, consumers have watched brands try and act more human online. Large corporations comment on viral posts in the first person, saying things like “she’s so me” and “i just know w...

Last year, when I asked subscribers what brands they think exemplify great social, travel and lifestyle company BÉIS was one of the most mentioned. It makes sense, their founder content is genuinely f...

I’ve spent the past five years writing about social media. Specifically, how brands are using social media to reach audiences. In my research, conversations, and consulting, one question keeps coming ...

In 2008, Kevin Kelly published a now-famous essay titled “1,000 True Fans.” His thesis: A creator doesn’t need millions of followers to make a living, just 1,000 true fans who will buy whatever they p...

A big piece of working in social media is knowing how to work with creative people. The posts I’m most proud of usually come out of conversations and collaborations with designers, art directors, and ...